We ceased to manufacture our range of MIDI accessories in May 2005. We continue to provide service and support to existing customers.
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If one of the units made by us requires repair or upgrade, it may be returned (where applicable, to the retailer, who may forward the unit to the maker, or) directly to the maker.
The unit should be packed in its original carton, and a note should be enclosed giving your name and address, and the reason for returning it. When a unit is sent for service from outside the United Kingdom, the customer should arrange for the prepayment of postal or shipping charges.
Mains-powered (ac-powered) devices are supplied with a mains plug fitted. Please do not unnecessarily remove the mains plug before returning the unit.
Here is an example of the guarantee (warranty) terms from the User's Guide of one of our products, in this case the CSF MIDI Processor. Note that our guarantee is transferable and comprehensive. It is our policy to not quibble at any request for service made in good faith. The restrictive terms are largely to protect us from unreasonable or fraudulent demands.
This Guarantee is in addition to and does not limit your statutory rights.
This unit, model CSF-1, is guaranteed against any defect in material and workmanship for a period of sixty months from the date of purchase. Within this period we undertake, subject to the following conditions, to repair or at our option replace the defective part free of charge for labour and for materials.
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